The Mister and I went out to the other side of town to pick up our new coffee table today. We had found it, picked it out and paid for it before they casually mentioned that it wouldn't be delivered for two more months, but since we had lived without one for a couple of of months already, we figured we could live coffee-tableless for another while.
The Mister called about 3 weeks ago to inquire as to the coffee table's whereabouts, and they said that it would be another while and that they would call when it came it. (This is after having been paid for it 8 weeks earlier.) Finally last week we got the call that it had come in and we could pick it up.
As we drove out to get it today, the Mister remarked that he couldn't find the receipt, but since they clearly had a record of us having it, it shouldn't be too much of a problem. Of course, (and you know where this is going) we got all the way out there, and it was a problem. It seems that their computer system was down, and they were unable to find our invoice and that they wouldn't be able to let us have the table. (Because of the huge social problem of random people coming into the store and absconding with coffee tables to which they are not entitled, I suppose. A rampant bane on civilized society.)
So the Mister and I promptly asked for our money back. I believe our words were something to the effect of "you've got both our money and our table. We're not leaving here without at least one.".
And lo and behold, it suddenly became entirely possible to pick up a coffee table without a receipt! A Christmas miracle, it was! We drove around back and packed the coffee table into the van and came home and put it together, and we now have a place to put our coffee.
Oh, and the store? The Brick.
We're not going back.