I've worked with Matula for 25 years now, and there's not much you don't talk about in 25 years. We even have a pact, that whichever one of us dies first, the other one will do her hair and makeup for her.
Her brother works at a bank here in town, and last week his branch was doing some training for a new computer system they are installing. The staff was seated in a conference room, and the brother, The Boss Man, was waiting in the branch for the computer company's rep to show up. He could clearly see the parking lot and front steps, and sure enough, right on time, a middle-aged woman in a business suit, carrying a clipboard with the bank's logo got out of a car and purposefully up the stairs. The Boss Man greeted her warmly, introduced himself and asked her name. He lead her down the hall to the conference room and said to the assembled staff "Everyone, this is Mary", whereby everyone gave her an enthusiastic "Hi Mary!" "Mary", he said, "is from Confusing Computer Systems, and will be leading today's training session!".
At this point Mary, who had been very quiet and a smiley up to this point, turned to the Boss Man and said "Actually, I'm just here to make a deposit".
After everyone had recovered from the half hour of laughing, he said to her, "what on earth did you think was going on??", and she said, "I thought this was the best customer service I ever had."
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